At Ru Posh, we take great pride in offering a unique personal care experience that combines the opulence of luxury with the purity of nature. Our products are meticulously crafted, celebrating the harmonious union between the lush botanical treasures of the Kashmir Valley, the timeless allure of traditional English aromatherapy, and the advancements of modern technology. We strive to ensure your complete satisfaction with every purchase.

1. Return and Refund Eligibility:

We understand that circumstances may arise where a return is necessary. To be eligible for a refund:

  • The product must be purchased directly from the Ru Posh official website.
  • The return request must be initiated within 30 days of the original purchase date.
  • The product must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return:

To initiate a return, please follow these steps:

a. Contact our Customer Service team at with your order number and a brief explanation of the reason for the return.

b. Our Customer Service team will guide you through the return process and provide you with a return authorization.

c. Ship the product back to us, following the provided instructions and using a trackable shipping method.

3. Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

4. Non-Refundable Items:

Certain items are non-refundable, including but not limited to:

  • Gift cards
  • Downloadable software products
  • Personal care items with broken seals for hygiene reasons

5. Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our Customer Service team immediately for assistance. We will work with you to replace the item or issue a refund as needed.

7. Contact Information:

For any questions or concerns regarding our Refund Policy, please contact our Customer Service team at

Ru Posh reserves the right to amend this Refund Policy at any time without prior notice. Please review our policies regularly for updates.

Thank you for choosing Ru Posh – Where the Essence of Luxury Meets the Purity of Nature. Your satisfaction is our priority.