Welcome to Ru Posh, where the essence of luxury meets the purity of nature. We are delighted to have you as a valued customer, and we want to ensure that your shopping experience with us is as seamless as the products we offer. Please take a moment to read our Shipping & Returns Policy to understand how we handle the delivery of your exquisite purchases and what we offer in terms of returns.
Shipping Policy:
- Order Processing:
- All orders are processed within 1-2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Shipping Rates:
- We offer transparent and competitive shipping rates based on your location.
- Free shipping is available for orders exceeding a certain value, as specified on our website.
- Shipping Methods:
- We partner with reliable carriers to ensure your products reach you safely.
- You can choose from standard and expedited shipping options during checkout.
- International Shipping:
- We are pleased to offer international shipping to bring Ru Posh products to customers around the world.
- Please note that international shipping rates and delivery times may vary based on your location.
- Order Tracking:
- Once your order has been dispatched, you will receive a confirmation email with a tracking number.
- Use the tracking number to monitor the status of your shipment in real-time.
Returns & Exchanges:
- Return Eligibility:
- We accept returns within 30 days of the delivery date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Return Process:
- To initiate a return, please contact our customer support team at support@ruposh.in with your order number and reason for return.
- Once approved, you will receive instructions on how to return the item.
- Refund or Exchange:
- Refunds will be processed within 7 business days of receiving the returned item.
- If you prefer an exchange, we will send the replacement item as soon as the return is confirmed.
- Return Shipping:
- Customers are responsible for the return shipping costs unless the return is due to a product defect or an error on our part.
- Damaged or Defective Items:
- In the rare event that your item arrives damaged or defective, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
At Ru Posh, we are committed to providing you with an exceptional personal care experience. If you have any questions or concerns about our Shipping & Returns Policy, please feel free to reach out to us at support@ruposh.in. Thank you for choosing Ru Posh.