Welcome to Ru Posh, where the essence of luxury meets the purity of nature. We are delighted to have you as a valued customer, and we want to ensure that your shopping experience with us is as seamless as the products we offer. Please take a moment to read our Shipping & Returns Policy to understand how we handle the delivery of your exquisite purchases and what we offer in terms of returns.

Shipping Policy:

  1. Order Processing:
    • All orders are processed within 1-2 business days.
    • Orders placed on weekends or public holidays will be processed on the next business day.
  2. Shipping Rates:
    • We offer transparent and competitive shipping rates based on your location.
    • Free shipping is available for orders exceeding a certain value, as specified on our website.
  3. Shipping Methods:
    • We partner with reliable carriers to ensure your products reach you safely.
    • You can choose from standard and expedited shipping options during checkout.
  4. International Shipping:
    • We are pleased to offer international shipping to bring Ru Posh products to customers around the world.
    • Please note that international shipping rates and delivery times may vary based on your location.
  5. Order Tracking:
    • Once your order has been dispatched, you will receive a confirmation email with a tracking number.
    • Use the tracking number to monitor the status of your shipment in real-time.

Returns & Exchanges:

  1. Return Eligibility:
    • We accept returns within 30 days of the delivery date.
    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  2. Return Process:
    • To initiate a return, please contact our customer support team at support@ruposh.in with your order number and reason for return.
    • Once approved, you will receive instructions on how to return the item.
  3. Refund or Exchange:
    • Refunds will be processed within 7 business days of receiving the returned item.
    • If you prefer an exchange, we will send the replacement item as soon as the return is confirmed.
  4. Return Shipping:
    • Customers are responsible for the return shipping costs unless the return is due to a product defect or an error on our part.
  5. Damaged or Defective Items:
    • In the rare event that your item arrives damaged or defective, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.

At Ru Posh, we are committed to providing you with an exceptional personal care experience. If you have any questions or concerns about our Shipping & Returns Policy, please feel free to reach out to us at support@ruposh.in. Thank you for choosing Ru Posh.